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UM E-Theses Collection (澳門大學電子學位論文庫)
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Chan, Hio Hei
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UM E-Theses Collection (澳門大學電子學位論文庫)
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Chan, Hio Hei
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Dealing with bad customers : a study of consequences of customer mistreatment and the moderating effects of psychological capital and service climate
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Chan, Hio Hei
Lam, Long Wai
2017.
Master