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Macau Periodical Index (澳門期刊論文索引)
- Author
- Ismail, MD Yusof; Saleh, Moftah Farag
- Title
- ISO 9001: 2000 training programmes: barrier to success
- Journal Name
- Euro Asia Journal of Management
- Pub. Info
- Dec. 2003, Vol.13, No.2, pp. 171-190
- Abstract
- Abstract : With more Malaysian industrial companies upgrading from previous standards to the ISO9001: 2000 standards, employee readiness is an important component for successful implementation. The implementation team tasked with implementation and maintenance of the standards is given training to facilitate the required transformation. Using Kirkpatrick's Model this study evaluates these training programs within 27 Malaysian Industrial firms and its influence on the success or failure of quality standards implementation. The findings show that while reaction ,knowledge and attitudes of the team were effectively addressed, lack of training skills was largely neglected which may create barriers for successful maintenance of the quality standards. Paragraph Headings: 1. Background 2. Evaluation technique: model adapted 3. Structure of the new ISO 9001: 2000 standards 4. Specific objectives 5. Population and location 6. Sample and the study 7. Data gathering 8. Questionnaire structure 9. Results 9.1. Reaction level evaluation 9.1.1. Factor one- reaction 9.2. Knowledge level 9.2.1. Factor two-quality management system 9.2.2. Factor three-management responsibility 9.2.3. Factor four-product realization 9.2.4. Factor five-management analysis and improvement 9.3. Skill level 9.3.1. Factor six-skills required 9.4. Attitude level 9.4.1. Factor seven-attitudes 9.5. Additional skill requirements 9.5.1. Factor eight- additional skill requirements 10. Conclusions and directions of future research Tables: 1. Characteristics of companies and respondents 2. Respondents reaction towards ISO 9001: training 3. Respondents awareness and familiarity with ISO 9001: 2000 requirements (factor 2: quality management systems) 4. Respondents awareness and familiarity with ISO 9001: 2000 requirements (factor 3: management responsibility) 5. Respondents awareness and familiarity with ISO 9001: 2000 requirements (factor 4: product realization) 6. Respondents awareness and familiarity with ISO 9001: 2000 requirements (factor 5: management analysis and improvement) 7. Respondents skill levels to conduct internal training programs (factor 6: skills required) 8. Respondents attitudes towards ISO 9001: 2000 requirements (factor 7: attitudes) 9. Respondents perception of need for additional training : 2000 requirements (factor 8: additional skill requirements)