University of Macau Library

Author: Tan, KAY C ; KHOO, HSIEN H
Title: World wide comparison of 27 national quality awards
Journal Name: Euro Asia Journal of Management
Pub. Info: Jun. 2003, Vol.13, No.1, pp. 55-73
Abstract: Abstract : This article reports a worldwide comparion of 27 national quality awards based on the differences and similarities found within each award's criteria and scoring system. A comparative framework consisting if the following 10 main items was designed to reoresent the 27 awards: 1) Leadership; 2) Strtegies, Policuesm and Plans; 3) Customer focus and satisfaction/ results; 4) People fous and results; 5) Society and environment; and 10) Overall resykts. The comparison sheds light on national worldwide trends in the recognition of total quality and business excellence. Paragraph Headings: 1. Introduction 2. Framework for comparison 3. Results 5. Discussion 5.1. Item1-Leadership 5.2. Item2-Strategies,Policies,and Plans 5.3. Item3-Customer Focus and Satisfaction/Results 5.4. Item5-People Focus and Satisfaction/Results 5.5. Item5-Information 5.6. Item6-Processes 5.7. Item7-Resources 5.8. Item8-Suppliers 5.9. Item9-Society and Environment 5.10. Item10-Overall Results 6. Concluding remarks Tables: 1. List of 27 national quality awards worldwide compared 2. Comparative framework of the 27 national quality awards 3. Assignment of weights to items 1 through 10 for the national quality awards Figures: 1. Global averages of the 10 comparison items