UM E-Theses Collection (澳門大學電子學位論文庫)
Title
Dealing with bad customers :a study of consequences of customer mistreatment and the moderating effects of psychological capital and service climate
Issue Date
2017
Author
Chan, Hio Hei
Faculty
Faculty of Business Administration
Department:
Department of Management and Marketing
Degree
M.B.A.
Subject
Interpersonal relations
Customer services|
Customer relations


Supervisor
Lam, Long Wai
Files In This Item:
Full-text (Intranet only)
Location
1/F Zone C
Supervisor
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