UM E-Theses Collection (澳門大學電子學位論文庫)
Title
A study of casino service employees' responses to customer mistreatment
Issue Date
2015
Author
Ao, Sok Fan
Faculty
Faculty of Business Administration
Department:
Department of Management and Marketing
Degree
M.B.A.
Subject
Emotions
Casinos -- Employees -- Macau
Gambling industry -- Macau -- Employees
Customer services|
Customer relations
Supervisor
Lam, Long Wai
Library URL
b3952462
Files In This Item:
Full-text (Intranet only)
Location
1/F Zone C
Supervisor
--