UM E-Theses Collection (澳門大學電子學位論文庫)
Title
Understanding patient complaint behavior for improving hospitals' services in Macao
Issue Date
2012
Author
Lei, In Man
Faculty
Faculty of Business Administration
Department:
Department of Management and Marketing
Degree
M.B.A.
Subject
Medical care -- Macau
Medical personnel -- Complaints against -- Macau
Hospitals -- Complaints against -- Macau
Management -- Department of Management and Marketing

Supervisor
Cuervo Javier Calero
Library URL
b2739627
Files In This Item:
TOC & Abstract
Location
1/F Zone C
Supervisor
--