UM E-Theses Collection (澳門大學電子學位論文庫)
Title
Service quality in CEM customers' expectations and perceptions about electricity distribution services
Issue Date
1995
Author
Nascimento, Antonio Francisco Rita
Faculty
Faculty of Business Administration
Department:
Department of Management and Marketing
Degree
M.B.A.
Subject
Companhia de Electricidade de Macau
Customer services
Service industries -- Management
Marketing & Strategic Management -- Department of Management and Marketing

Supervisor
Library URL
b1636755
Files In This Item:
View the Table of Contents
Location
1/F Zone C
Supervisor
--