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UM E-Theses Collection (澳門大學電子學位論文庫)

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Title

Three dimensions of service recovery : The service recovery framework for casino VIP customers

Issue date

2017.

Author

Lo Rung-Uthaiya, David

Faculty
Faculty of Business Administration
Department
Department of Integrated Resort and Tourism Management (former name: Hospitality and Gaming Management Programme)
Degree

M. Sc.

Subject

Selling -- Key accounts -- Macau

Casinos -- Macau -- Management

Hospitality -- Macau -- Management

Supervisor

Lo, Sheung Ting

Files In This Item

Full-text (Internet)

Location
1/F Zone C
Library URL
991006831979706306