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UM E-Theses Collection (澳門大學電子學位論文庫)

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Title

Dealing with bad customers : a study of consequences of customer mistreatment and the moderating effects of psychological capital and service climate

Issue date

2017.

Author

Chan, Hio Hei

Faculty
Faculty of Business Administration
Degree

M.B.A.

Subject

Interpersonal relations

Customer services

Customer relations

Supervisor

Lam, Long Wai

Files In This Item

Full-text (Intranet only)

Location
1/F Zone C
Library URL
991006770119706306