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UM E-Theses Collection (澳門大學電子學位論文庫)

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Title

Dealing with bad customers :a study of consequences of customer mistreatment and the moderating effects of psychological capital and service climate

Issue date

2017

Author

Chan, Hio Hei

Faculty

Faculty of Business Administration

Degree

M.B.A.

Subject

Interpersonal relations

Customer services|

Customer relations

Supervisor

Lam, Long Wai

Files In This Item

Full-text (Intranet)

Location
1/F Zone C
Library URL
991006770119706306