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UM E-Theses Collection (澳門大學電子學位論文庫)
- Title
-
Dealing with bad customers : a study of consequences of customer mistreatment and the moderating effects of psychological capital and service climate
- Issue date
-
2017.
- Author
-
Chan, Hio Hei
- Faculty
- Faculty of Business Administration
- Degree
-
M.B.A.
- Subject
-
Interpersonal relations
Customer services
Customer relations
- Supervisor
-
Lam, Long Wai
- Files In This Item
- Location
- 1/F Zone C
- Library URL
- 991006770119706306
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