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UM E-Theses Collection (澳門大學電子學位論文庫)
- Title
-
A study of casino service employees' responses to customer mistreatment
- Issue date
-
2015.
- Author
-
Ao, Sok Fan
- Faculty
-
Faculty of Business Administration
- Degree
-
M.B.A.
- Subject
-
Emotions
Casinos -- Employees -- Macau
Gambling industry -- Macau -- Employees
Customer services
Customer relations
- Supervisor
-
Lam, Long Wai
- Files In This Item
- Location
- 1/F Zone C
- Library URL
- 991006765619706306
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