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UM E-Theses Collection (澳門大學電子學位論文庫)

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Title

A study of casino service employees' responses to customer mistreatment

Issue date

2015.

Author

Ao, Sok Fan

Faculty
Faculty of Business Administration
Degree

M.B.A.

Subject

Emotions

Casinos -- Employees -- Macau

Gambling industry -- Macau -- Employees

Customer services

Customer relations

Supervisor

Lam, Long Wai

Files In This Item

Full-text (Intranet only)

Location
1/F Zone C
Library URL
991006765619706306