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UM E-Theses Collection (澳門大學電子學位論文庫)

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Title

An empirical study of the impact of internal marketing on organizational behavior

English Abstract

Internal marketing is growing recognition in these few years. Scholars have recommended that it is positively associated with employee commitment but little empirical research is conducted for educational institutions. Therefore, the purpose of this study is to investigate the effect of internet marketing on organizational commitment and also the mediating effects of customer orientation/ organizational communication between internal marketing and organizational commitment of the administrative staff of the University of Macau. Data were collected from 105 administrative staff in the University of Macau and analyzed using linear regression with the SPSS. Data analysis shown that there was positive relationship between internal marketing and organizational commitment, but no significant relationship existed for the mediators between the internal marketing and the organizational commitment. The result of the study indicated that the University of Macau should instill the internal marketing concept into the management strategy, in order to improve the organizational commitment of the employees.

Issue date

2013.

Author

何潔瑩

Faculty
Faculty of Business Administration
Department
Department of Management and Marketing
Degree

M.B.A.

Subject

Marketing -- Management

Marketing channels

Organizational behavior

Supervisor

Mac, Vai Iun

Files In This Item

Full-text (Intranet only)

Location
1/F Zone C
Library URL
991008712649706306