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UM E-Theses Collection (澳門大學電子學位論文庫)

Title

A Six Sigma approach to the improvement of the customer satisfaction in casinos at Macau /

Issue date

2009.

Author

Chau, Pak Kun

Faculty

Faculty of Business Administration

Degree

M.B.A.

Subject

Customer satisfaction

Gambling -- Customer services

Gambling industry -- Macau

Supervisor

Shu, Lian Jie

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Location
1/F Zone C
Library URL
991004990399706306