school
UM E-Theses Collection (澳門大學電子學位論文庫)
- Title
-
A Six Sigma approach to the improvement of the customer satisfaction in casinos at Macau /
- Issue date
-
2009.
- Author
-
Chau, Pak Kun
- Faculty
-
Faculty of Business Administration
- Degree
-
M.B.A.
- Subject
-
Customer satisfaction
Gambling -- Customer services
Gambling industry -- Macau
- Supervisor
-
Shu, Lian Jie
- Files In This Item
- Location
- 1/F Zone C
- Library URL
- 991004990399706306