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UM E-Theses Collection (澳門大學電子學位論文庫)

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Title

Measuring customer service quality in Macau's mobile phone industry

Issue date

2007

Author

Sun, Chi Wan

Faculty

Faculty of Business Administration

Degree

M.B.A.

Subject

Companhia de Telecomunicacoes de Macau.

Hutchison Telephone (Macau) Company Limited.

SmarTone Mobile Communications (Macau) Limited.

Service industries -- Customer services.

Cell phone services industry -- Macau.

Management -- Department of Management and Marketing.

Supervisor

Soo, May Cheng

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Location
1/F Zone C
Library URL
991000559799706306