UM E-Theses Collection (澳門大學電子學位論文庫)
Measuring customer service quality in Macau's mobile phone industry
- Issue date
Sun, Chi Wan
Faculty of Business Administration
Companhia de Telecomunicacoes de Macau.
Hutchison Telephone (Macau) Company Limited.
SmarTone Mobile Communications (Macau) Limited.
Service industries -- Customer services.
Cell phone services industry -- Macau.
Management -- Department of Management and Marketing.
Soo, May Cheng
- Files In This Item
- 1/F Zone C
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