school
UM E-Theses Collection (澳門大學電子學位論文庫)
- Title
-
Frontline employees' perception of service quality climate : the case of an airport ground handling service company
- Issue date
-
2003.
- Author
-
Lei, Ka Lin
- Faculty
-
Faculty of Business Administration
- Department
-
Department of Management and Marketing
- Degree
-
M.B.A.
- Subject
-
Service industries -- Management -- Case studies
Service industries -- Customer services -- Case studies
- Files In This Item
- Location
- 1/F Zone C
- Library URL
- 991000163969706306