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UM E-Theses Collection (澳門大學電子學位論文庫)

Title

Frontline employees' perception of service quality climate : the case of an airport ground handling service company

Issue date

2003.

Author

Lei, Ka Lin

Faculty

Faculty of Business Administration

Department

Department of Management and Marketing

Degree

M.B.A.

Subject

Service industries -- Management -- Case studies

Service industries -- Customer services -- Case studies

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Location
1/F Zone C
Library URL
991000163969706306