school

UM E-Theses Collection (澳門大學電子學位論文庫)

check Full Text
Title

perception of service quality climate by frontline employees : the case of a retail bank in Macau

Issue date

2006

Author

Pun, Nga Ian

Faculty

Faculty of Business Administration

Degree

M.B.A.

Subject

Management -- Department of Management and Marketing

Employee motivation

Customer services -- Management

Employee -- Training of

Supervisor

Noronha, Carlos

Files In This Item

Full-text (Intranet)

Full-text (Intranet)

Location
1/F Zone C
Library URL
991000160089706306