Crisis management, as an important part of the study of management and public relations, has gradually been gaining great attention by public and private organizations in Europe and North America since the 1980s. In terms of school crisis, students’ injury and death events are most serious. Nowadays, most of the crises happening in primary and secondary schools are food poisoning, collapses of school buildings, drowning, school violence and even suicides. If the crises were not appropriately handled by the school, greater harm would result in such a way that the victim student, his/her family and society would lose confidence in the school's ability of handling crises and daily executive management and would even charge the school for legal responsibility. Therefore, in the present social and educational environment, it is necessary and inevitable for the school executive management staff to find a way to prevent and control school crisis, handle and respond to crisis appropriately so that the harm brought to the victim and negative effects impacted on the school's management system, responsibility and reputation will be minimized. Through questionnaires, interviews and on-the-spot observation in primary and secondary schools in Shanghai, this thesis is a research study based on the crisis management theory and directed at the school executive management staff's ways of handling student accidents. The study aims to examine the causes, types and effects of student accidents that happen in primary and secondary schools in Shanghai and to look into the knowledge of crisis management that teachers and executive staff currently possess and their strategic ability of handling student accidents. Finally, based on the results of the research, the researcher makes suggestions to school management staff, authorities in charge of education and other related researchers in hope of contributing to the development of the crisis management theory which will help primary and secondary schools in various regions of China to handle student accidents more appropriately. Key words: primary and secondary schools, student accidents, crisis management

危機管理自八十年代起逐漸爲歐美國家公私立組織所引起重視，成爲管理科學和組織公共關係學中的重要組成。學校危機事件一般以學生人身傷亡事故最爲突出，目前在中小學校中出現較多的有學生食物中毒、校舍倒塌、游泳溺水、校園暴力乃至自殺等。對於危機事件的處理學校如若處理不當，將會擴大事故危害後果的嚴重性，使受害學生、家長及社會對學校處理危機以及日常行政管理能力喪失信心，更將會引發法律責任的追究。如何預防、控制學校危機事件的發生， 妥善處理，以使其對受害者本人造成的傷害以及由此對學校的管理制度、責任承擔、組織聲譽等產生的負面影響降至最低，這是作爲學校的行政管理者在當前社會背景和教育環境中必須面對的問題。 本文希冀借鑒危機管理理論，透過在上海地區的中小學校中實施問卷、訪談和實地觀察等方法，對學校行政管理者如何因應學生意外傷害事故深入研究，以便揭示上海地區中小學校發生的傷害事故原因、類型及重要影響因素，瞭解該地區學校教師及行政人員的危機管理現狀和處理傷害事件的策略運用水平。 最後，本研究根據研究結論，分別對學校管理人員，教育主管機構和有關研究者提出建議，為各地區的中小學校建立妥善應對學生傷害事件的危機管理機制作參考。 關鍵字:中小學校，學生傷害事件，危機管理