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UM E-Theses Collection (澳門大學電子學位論文庫)

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Title

The impact of customer incivility and surface acting on organizational outcomes for frontline civil servants in Macao

Issue date

2021.

Author

Kou, Kit Wa

Faculty
Faculty of Business Administration
Degree

M.B.A.

Subject

Civil service -- Macau

Communication in public administration| -- Macau

Supervisor

Kuok, Oi Mei

Files In This Item

Full-text (Intranet only)

Location
1/F Zone C
Library URL
991009980373406306