book
Service breakthroughs : changing the rules of the game /
-
- Title
- Service breakthroughs : changing the rules of the game /
- Author/Creator
-
Heskett, James L.
Hart, Christopher W. L.
Sasser, W. Earl
- Publisher
- Maxwell Macmillan Canada; The Free Press
- Publisher Date
- [1990]
- Subject
-
Customer services
Sales management
- Library URL
- 991006757879706306
