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Macau Periodical Index (澳門期刊論文索引)
- Author
- Lee, Herbert
- Title
- How to handle small talk
- Journal Name
- 澳門管理人雜誌
- Pub. Info
- 2012年3月, 第49期, 第52-53頁
- Abstract
- In business, you use small talk all the time. You need it to break the ice with new associates and customers and also to stimulate conversation during periods of dead silence. When used effectively, it can lead to better communication and improve your social and professional life. Here is a two phase FORMula to improve your small talk skills: Paragraph Headings: 1. Phase one 2. Begin by asking questions related to family 3. Next ask about their O - Occupation 4. R stands for recreation 5. Finally the M part of FORM 6. Phase two - Creating rapport 7. Flow 8. Open questions 9. Response 10. And finally memorable