school
Macau Periodical Index (澳門期刊論文索引)
- Author
- Kujala, Jaakko; Lillrank, Paul
- Title
- Violation of basic assumptions: Organizational culture based approach for analyzing and imporving total quality management implementation programs
- Journal Name
- Euro Asia Journal of Management
- Pub. Info
- Dec. 2003, Vol.13, No.2, pp. 191-202
- Abstract
- Abstract : Total quality management (TQM) is often considered universally applicable for any type of business or organization. However, the success of TQM based development programs varies significantly and many of them do not produce the desired outcomes. The failure of implementation programs is generally not attributed to problems with the content or principles of the discipline, but simple to a lack of management commitment or an implementation failure. In this paper content and underlying hidden assumptions of TQM are analyzed using a cultural model of TQM, which is constructed based on Schein's model of organizational culture. The practical value of the proposed model is illustrated by analyzing TQM implementation problems in a project-oriented organization. It is proposed that TQM implementation programs are significantly influenced by existing organizational culture and in some cases the organization should not pursue quality management based approaches. Paragraph Headings: 1. Introduction 2. TQM as cultural phenomena 3. Quality culture 4. Violation of TQM assumptions in project-company 5. Case description 6. Research approach and data collection 7. Discussion 8. Conclusion Tables: 1. Levels of organizational culture and cultural framework for TQM 2. Total quality management basic assumptions (quality cultures)