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Macau Periodical Index (澳門期刊論文索引)
- Author
- Dores, Vanessa Josefina das; Udani, Zenon Arthur Siloran
- Title
- Training and development needs in Macau's hotel industry
- Journal Name
- Euro Asia Journal of Management
- Pub. Info
- Jun. 2010, Vol.20, No.1, pp. 71-84
- Abstract
- Abstract : Macau's hotel industry is a backbone of the burgeoning tourism business. The robust growth of the industry over the past six years has increased the need for better hotel services consequently, the training and development of hotel staff has played a more strategic role in achieving the mission of hotels in Macau. This study looked into the status of training and development in the hotel industry, the training needs of employees and modes of addressing training gaps. Research findings showed that training and development in the industry was determined principally by job-related demands. And needs were popularly addressed by on-the-job training and formal seminars. In most cases, line managers played an active role in training their staff. Both staff and managers considered work-related training essential to their jobs. Nonetheless, they also aspire for developmental programs focusing on personal needs, such as enhancing their interpersonal relationship skills, and leadership and management skills. Satisfying both job-related and personal training needs are crucial to managing talent, especially in retaining valuable staff in the hotel business. Paragraph Headings: 1. Introduction 2. Review of literature 3. Methodology 4. Findings and discussion 4.1. Overall employee performance 4.2. Training, needs assessment and programs 5. Conclusion and recommendation Tables: 1. Hotels targeted for the research 2. Interviewees' profile (Managers)