University of Macau Library

Author: Udani, Zenon Arthur S; Cuervo, Javier Calero
Title: An exploratory study on public service values in Macau
Journal Name: Euro Asia Journal of Management
Pub. Info: Dec. 2007, Vol.17, No.2, pp. 151-166
Abstract: Abstract : This exploratory study looked into the values manifested by employees of the Macau Government Tourist Office, the Public Security Police and the Health Bureau. Employing the multiple case study method, data were collected through face-to-face interviews. Interviewees generally perceived an improvement in the quality of public service and an overall enhancement in the values of public servants. Good work attitudes, professionalism, effective spirit of service, genuine care and concern for clients, more open communication, and attentiveness to the needs of the general public were among the values cited as crucial in government service. The deliberate formation and development of values among public servants should be explored in the region. For this matter, HRD practitioners should look into the developmental needs of government agencies with the view of humanizing and enhancing the quality of public service. Paragraph Headings: 1. Introduction 2. Review of literature 3. Concepyual framework 4. Research methodology 5. Results and findings 5.1. The Macau government tourist office 5.2. The public security police 5.3. Health bureau 6. Conclusion and recommendations 7. Contribution to HRD Figures: 1. Conceptual framework