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Macau Periodical Index (澳門期刊論文索引)
- Author
- Ramis-Pujol, Juan
- Title
- Sustaining process innovation in a quality environment
- Journal Name
- Euro Asia Journal of Management
- Pub. Info
- Dec. 2003, Vol.13, No.2, pp. 203-218
- Abstract
- Abstract : It has been argued that, from a global perspective, a total quality management approach may encompass both a control and a learning component (Sitkin et al., 1994). A balance between those two sets of activities is often recommended. But how do companies sustain innovation in a quality environment? Based on four retrospective and one longitudinal case studies, we find that: a) the nature and the degree of development of the quality environments seem to be associated with process innovation success in the initial and the final stages of the innovation project; b)other organizational elements seem to be necessary to sustain innovation especially during the implementation stage. Paragraph Headings: 1. A variety of research approaches on innovation 2. Process innovation from a quality perspective 3. Exploitation and exploration activities in quality programs 4. A heuristic view of quality: a quality environment 5. Methodology 6. A synthetic description of the contexts of process innovation 7. Barriers and facilitators to sustaining process innovation 7.1. The case of the automobile component supplier: RC1 7.2. The case of the first insurance company: RC2 7.3. The case of the information system firm: RC3 7.4. The case of the second insurance company: RC4 7.5. The case of the pharmaceutical company: LC (longitudinal case) 8. A process vies of process innovation in quality environments 9. Conclusions Tables: 1. Perspective on process innovation from quality management related literature 2. A heuristic view of a quality environment 3. Identification of the different case studies 4. Characteristics of process innovation projects 5. Characteristics of the quality environments