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Macau Periodical Index (澳門期刊論文索引)
- Author
- Antonio, Nelson Santos; Lam, Tiffany KP
- Title
- Common barriers and resolutions for implementing ISO 9000 standards: The casue of Macau
- Journal Name
- Euro Asia Journal of Management
- Pub. Info
- Sep. 2001, No.22, pp. 81-94
- Abstract
- Abstract : An obvious negligence on barriers and their respective resolutions of the ISO 9000 implementation process has been found in the extant literature. The academic focus has been centered more on other ISO implementation aspects such as its costs and benefits (e.g. Douglas el al., 1999; Leung et al., 1999), its relationship with business performance (Simmons & White, 1999), and reasons to get ISO accreditation (Anderson et al., 1999). Taking the accredited firms in Macao as subjects, the study is aimed to fill this gap. In-depth interviews with the accredited firms revealed that lack of management commitment, staff resistance to change and need to handle large amount of paperwork were common barriers found in the early stage of quality implementation. Meanwhile, training, management encouragement and recognition, and their credibility were factors identified to be effective antidotes for indifferent attitudes and discouraging behaviors. At the same time, the installation of an IT system can solve the problem of heavy routine work and the creation of voluminous paperwork. Paragraph Headings: 1. Background 2. Research objective 3. Methodology 3.1. Interviewees 4. Common barriers for quality implementation 4.1. Case 1: Luso international banking Ltd. Bills department 4.2. Case 2: Soi Kun engineering Co.Ltd. 5. Plausible resolutions 5.1. Case 3: companhia de telecomunicacoes de Macau S.A.R.L. (CTM)- airport maintenance services (AMS) 5.2. Case 4: perfekta toy Ltd. 6. ISO 9000 accreditation- major benefits 6.1. Case 5: hovione 6.1.1. The Macao plant 7. Conclusions and management implications Tables: 1. Problems or barriers identified during the ISO implementation process