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Macau Periodical Index (澳門期刊論文索引)
- Author
- Neergaard, Peter
- Title
- Managing quality in a global supply chain
- Journal Name
- Euro Asia Journal of Management
- Pub. Info
- Jun. 2002, Vol.12, No.1, pp. 67-76
- Abstract
- Abstract : Based on literature in corporate citizenship, quality is defined as related to the product itself as well as to the environmental and social impact of the production in the whole value chain. Environmental-friendly labels, or eco-labels, which are appearing on a number of products, are a testimony to that. This is particularly the case for textiles where for example 'organic cotton' is increasingly perceived by consumers as attributes of quality. In the global economy many of the core activities of a company are outsourced to suppliers, often resulting in a long supply chain. Supply chain management becomes an important task for companies devoted to quality management. This is particularly evident for the textile industry. Companies in the west design and market their products, whereas the production of goods takes place in a long chain of independent companies scattered all over the world. But how can quality be managed in a long complex supple chain? The mainstream quality literature has not much to offer in this respect. The paper reports three different case studies and ways to manage quality in the supply chain. The paper also attempts to contribute to theory development by explaining the choice of control used in the supply chain by drawing on contingency theory and concludes that much more research has to be devoted to the issue. Paragraph Headings: 1. The definition of quality 2. A global supply chain- the textile industry 3. Theory of managing suppliers 4. Research method 5. Managing the global supply chain 5.1. The knowledge transfer approach 5.2. The organizational approach to managing suppliers 5.3. A code of conduct approach 6. Toward theory building 7. Summary Figures: 1. Value chain for the textile industry 2. A tentative model of quality management for a global supply chain