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Macau Periodical Index (澳門期刊論文索引)
- Author
- Mcadam, Rodney; Wang, Min
- Title
- An anglo-chinese study of quality management in the construction industry
- Journal Name
- Euro Asia Journal of Management
- Pub. Info
- Dec. 2002, Vol.12, No.2, pp. 129-158
- Abstract
- Abstract : The aim of the study is to compare and contrast the approach to Quality Management in both UK and Chinese construction companies. The continual rapid development of Chinese construction companies and the investment of UK construction compaies in China have led to a focus on Quality Management. There is a need for harmonisation of Quality Management definitions, practices and developments if current progress is to be maintained. An initial analysis of 12 leading Chinese construction companies is followed by an in-depth comparative case analysis involving a best practice UK construction company and a leading Chinese construction company. The results indicate that Chinese construction companies face a challenge to move thier Quality Management programmes beyond ISO 9000 derivatives and cultural change aspirations. There is a need for an increased implementation focus on processes and measures. Paragraph Headings: 1. Introdution 2. The construction industries of the UK and China 2.1. The construction industry in the UK 2.2. The construction industry in China 3. Quality management in the construction industry 3.1. Customer satisfaction 3.2. Continuous improvement 3.3. Quality mangement and business stategy 4. Research methodology 4.1. Phase1 4.2. Phase2 5. Results and dicussion 5.1. Phase1- intial case analysis 5.2. Knowledge and perpection of quality management 5.3. Quality management in the organisation 6. Comparative case analysis 6.1. The background of the two companies 6.2. The two sets of quality management systems 6.3. Processes are key to C1's quality management 6.4. Corporate culture is key to C2's quality management 6.5. Comparison and contrast 7. Conclusions Tables: 1. The leading Chinese construction companies (Register fund=capital) 2. The two companies' quality related management systems 3. The comparison of the way to achieve quality Figures: 1. Definitions of quality 2. Perception of quality management 3. The importance of quality 4. Motivation for quality management 5. Quality management objectives 6. Obstacles to quality management 7. Key aspects of management as main/ sub contractor 8. C1's management process 9. Business support group flowchart 10. C2's way to achieve quality