University of Macau Library

Author: Martins, Paulo M G G
Title: The implications of total quality management to the positioning and resource - based schools of strategic management
Journal Name: Euro Asia Journal of Management
Pub. Info: Jan. 2000, No.19, pp. 85-111
Abstract: Paragraph Headings: 1. Introduction 2. TQM and the positioning school 2.1. TQM and the value chain 2.2. TQM and the industry's competitive forces 2.2.1. TQM acting to reduce the bargaining power of buyers (customers) and threat of entry 2.2.3. TQM acting to reduce the bargaining power of suppliers 2.3. TQM and the generic strategies 3. TQM and the resources-based school 3.1. TQM implications to the resource-based school 3.2. Top management importance 3.3. Continuous improvement of resources and capabilities 3.3.1. Continuous improvement implications to imperfect imitability 3.4. The implications of employee empowerment to the resource-based school 3.4.1. Employee empowerment relation to skills of the work force 3.5. TQM and customer focus implications to the resource-based school 3.5.1. Training, motivation, loyalty, commitment and imperfect substitutability 4. Conclusion Figures: 1. The generic strategies linked through quality 2. TQM and customer focused capabilities benefits 3. The complementary relation TQM/ resource-based school